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Case Manager, Hope House

at Heluna Health

Posted: 9/12/2020
Job Status: Full Time
Job Reference #: 30df0039-d99a-4a59-a136-8f2a74d181ba
Keywords: health

Job Description

The Hope House Supportive Housing Program is an innovative supportive housing program based in San Francisco’s BayView/Hunters Point community. Funded through the City and County of San Francisco’s Human Service Agency (HSA) and the U.S. Department for Housing and Urban Development (HUD); Hope House is a community-based housing program led by its lead agency, The United Council of Human Services (UCHS). The goal of Hope House, SHP is to integrate permanent supportive housing with community based social and employment/volunteer services that will assist chronically homeless and disabled individuals in meeting their basic needs, regaining/ establishing a sense of self and living a life of stability, so that they are prepared to re-enter society as independent productive individuals. Case Managers will work directly with program participants in accessing, maintaining and in some cases obtaining mainstream support services available in the community and city wide by working on three fronts: 1. Providing permanent supportive housing for the chronically homeless in a community living environment; 2. Working with community agencies to address and support program participants’ multiple needs in regards to mental/physical health and/or substance abuse; 3. Working with community agencies to assist program participants in accessing employment/volunteer training programs to increase chances of employment/volunteer opportunities. Case Managers serve as liaisons/advocates; that provide supportive administrative coordination between program participants, collaborating agencies and social resources.

ESSENTIAL FUNCTIONS
• Assist and collaborate with program staff in identifying and determining which candidates will be referred for housing.
• Participate in organizational, program and funding mandated trainings as needed/required.
• Perform ongoing assessment of program participants’ needs for services; provide referrals and follow-up assessments to insure specific connections are made on an on-going basis between program participants and supportive resources (i.e.; benefit programs, substance abuse/recovery programs, employment/vocational training, legal services, immigrations services, physical and mental health services).
• Provide supportive counseling/wellness checks weekly and on an on-going basis.
• Assist program participants in developing money management and goal plans.
• Share information and new resources with staff and/or program participants.
• Advocate on behalf of program participants to address issues/concerns around property management, benefits, and other issues/concerns that may arise in services received from other program components and/or agencies.
• Facilitate, engage, encourage and support program participants in offered support services, encourage and engage program participants in community and City offered programs and events such as Groups for men and women, Life Skills courses, employment trainings/events, City/Community resources events, tenant / tenant’s council meetings and other organized program based/community events/celebrations.
• Assist in client conflict resolution in coordination with appropriate staff, Tenant’s Council members and/ or Support Services staff to ensure a comfortable living environment for all tenants which promotes a sense of mutual respect, cooperation, self-sufficiency and tenant empowerment.
• Maintain up-to-date documentation in tenant/client case files regarding services needed and/or provided (e.g. referrals, supportive services, client demographics, etc.
• Ability to operate, handle and maintain sensitive and confidential information in a professional manner.
• Ability to execute and complete all necessary paperwork including monthly statistical reports, client reports, etc., in a timely manner.
• Able to work independently and self- manage, as well as a team player. An ideal Hope House case manager should be an innovative self- starter, who is able to adapt to high pace, intense and continuously changing working environment.
• Create, determine, verify and summarize status and/or reported client information.
• Interact with Case Management team, Supervising staff and Housing Director/Coordinator on all aspects of client’s participation, housing and program activities.
• Follow and implement all policies and procedures of The United Council of Human Services and the Hope House Project.
• Establish and maintain positive working relationships with employees, volunteers, service providers and Hope House Program Participants.
• Attend all weekly team and organizational meetings.
• Perform other client-related duties as assigned.
• Provide supportive counseling/wellness checks weekly and on an on-going basis.
• Assist program participants in developing money management and goal plans.
• Share information and new resources with staff and/or program participants.
• Advocate on behalf of program participants to address issues/concerns around property management, benefits, and other issues/concerns that may arise in services received from other program components and/or agencies.

JOB QUALIFICATIONS
• Strong verbal and written communication skills.
• Willingness and ability to demonstrate a strong commitment to implementing the mission of the Hope House Program.
• Possess knowledge and sensitivity working with diverse marginalized individuals with varying/dual disabling condition(s) (e.g. substance abuse and/or mental health issues such as: PTSD (post-traumatic stress disorder), psychosis, borderline, bi-polar, borderline behaviors, etc.).
• Ability to quickly assess and respond to a variety of situations, including medical emergencies, conflict resolution, intervention, and other emergencies.
• Possess a working knowledge of crisis intervention techniques and be able to implement.
• Possess an intricate knowledge of the function of each component of the Hope House collaboration, and a strong knowledge of available resources, social services, employment, and mental health resources for low-income underserved adults.
• Able to navigate and demonstrate basic knowledge of and computer use, charting, record-keeping, letter /memo writing and verbal communication skills.
• Assist in the development and maintenance of a community resource list/file.
• Maintain professional, respectful, honest interaction with tenants, staff and outside resources.
• Capable of working as a part of a multidisciplinary team.

Education/Experience
BA/B S Degree (preferably in the field of Social Work, Social Science or Behavioral Studies)
Five years or more of demonstrate able work experience in a related field can be a substitute for educational requirements.

Certificates/Licenses
Must possess a Valid California driver’s license; maintain proof of vehicle insurance, and reliable transportation or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.

Other Skills, Knowledge, and Abilities
Successful Clear Background Check Process
Ability to be on call as needed

PHYSICAL DEMANDS
Stand Frequently
Walk Occasionally
Sit Frequently
Handling / Fingering Frequently
Reach Outward Occasionally
Reach Above Shoulder Occasionally
Climb, Crawl, Kneel, Bend Occasionally
Lift / Carry Occasionally - Up to 50 lbs
Push/Pull Occasionally - Up to 50 lbs
See Constantly
Taste/ Smell Not Applicable

Not Applicable Not required for essential functions
Occasionally (0 - 2 hrs/day)
Frequently (2 - 5 hrs/day)
Constantly (5 hrs/day)

WORK ENVIRONMENT
General Office Setting, Indoors Temperature Controlled

PHFE is an Affirmative Action, Equal Opportunity Employer that encourages minorities, women, veterans, and disabled to apply.