Sutter Health

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Patient Service Representative Physical Therapy

at Sutter Health

Posted: 11/1/2018
Job Reference #: PAMF-1820632
Keywords: patient

Job Description

 Job Summary:

Under general supervision, operates as part of the care team performing a variety of functions such as greeting patients, patient registration, insurance coverage and reliability verification, scheduling and telephone management.


  • Provides front desk support and customer service satisfaction to patients in a courteous and professional manner in accordance with performance standards.
  • Schedules and registers patient appointments and information.
  • Accesses EHR to communicate to clinical staff members and/or physicians through telephone encounters using SBAR format and/or appropriate smart phrases.
  • Balances cash sheet and cash drawer in accordance with performance standards.
  • Operates a multi-line telephone console.
  • Completes clerical and other front desk support.





  • high school diploma 
  • 6 months experience in a customer service position
  • PREFERRED: graduate of a Medical Receptionist training program