The San Francisco Symphony

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Symphony Store Assistant Manager

at The San Francisco Symphony

Posted: 10/11/2019
Job Reference #: 294

Job Description



The Symphony Store Assistant Manager reports to the Symphony Store Manager and works in partnership with other Symphony Store Assistant Managers to train and supervise volunteer staff, implement the Symphony Store policies and procedures and ensure a pleasant atmosphere for the general public and volunteers.

Customer Service:

  • In this position the Symphony Store assistant manager will need strong public relation skills in representing the San Francisco Symphony. The Symphony Store is an important element of the patron’s concert going experience.
  • Work with the volunteers to ensure that they understand the importance of interacting with patrons and the general public, while also ensuring that volunteers provide a positive experience at the Symphony Store.
  • Monitor and interpret Symphony Store policy to patrons and volunteers.

Assistant Manager Admin Responsibilities:

  • Store Display Support:  Before the store is open it will be restocked with merchandise where needed, displays straightened and organized, areas dusted, glass shelves and jewelry cases cleaned daily. Make sure light bulbs are working in all display fixtures i.e. Bookcase, greeting cards, jewelry, and media.
  • Prepare cash drawers before concerts and close out cash post-concerts
  • Consult with the assistant managers and manager for concert assignments during the monthly scheduling.

Volunteer Management:   

  • Ability to train volunteers in the use of register and mobile register systems.
  • Conduct pre-concert meetings to inform store volunteers of new merchandise, media and other useful information that enables them to do their jobs.
  • Manage and assign store volunteers to tasks at each register station and sales associates on the sales floor.


15-19 hours per week including weekdays, evening and weekend matinee/ evening performances.  The Symphony Store is open Mon-Fri 11 a.m. - 4 p.m. and one hour prior to each performance, twenty minutes at intermission and 20 minutes after concerts with occasional extended hours to sell CD’s and books for signings after concerts.


Fast-paced retail experience required.  Must be able to work the days and times listed below. Demonstrated ability to work as part of a team and with a wide range of people including patrons, volunteers, and SFS staff.  Strong organizational skills.  Positive attitude and sense of humor a plus.  Creativity and attention to detail is essential. Display experience is a plus. Must be a self-starter. 


To apply, please visit our website at  Under the About Us tab, go to the Careers and Audition page and click on “View jobs at the SF Symphony.”  Search for this job and click on “Apply for this Position” to submit your resume, cover letter and application.


The San Francisco Symphony, under Music Director Michael Tilson Thomas, is one of the country’s leading orchestras. Some 220 concerts each year reach an audience of more than 600,000, while national and international broadcasts, heard on more than 215 radio stations, reach millions more. The Symphony has its own recording label, SFS Media, and its recordings have won some of the world’s highest honors. Its multimedia initiative, Keeping Score, has reached over six million people with television and radio broadcasts, DVDs, and an interactive website. The Orchestra tours extensively throughout Europe, Asia, and the United States, and its outstanding artistic reputation enables it to attract the world’s finest guest artists and conductors to Davies Symphony Hall. More than 70,000 young people are served each year by the Symphony’s numerous education programs, including its internationally renowned Youth Orchestra and Adventures in Music (AIM), which reaches every 1st through 5th grader in San Francisco’s public schools. The organization is led by President Sakurako Fisher and Chief Operating Officer/ Interim Executive Director Derek Dean.

The San Francisco Symphony’s mission is to set the highest possible standard for excellence in musical performance at home and around the world; enrich, serve, and shape cultural life throughout the spectrum of Bay Area communities; and maintain financial stability and gain public recognition as a means of ensuring its ability to fulfill its mission.

The San Francisco Symphony is an Equal Opportunity Employer.